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Customer Testimonials

Valley Volkswagen customers share their stories with reviews and testimonials on trusted 3rd party websites. Scroll down to hear from them, in their own words. If you'd like to write a review about your Valley VW experience, just click one of these logos to be taken directly to that page:                                                                       
                                                                
October 21, 2015
Hokiedadof2
My car got hit by a dear, and I needed one in a hurry. The salesman and the managers I talked to was the best staff I have ever met. Please come and see these for a vehicle. I rate this dealership a 10. Thanks jake and issac for everything.


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October 12, 2015
Idourdo4u
Was looking for a used car an they did a great job getting me at the payment I needed Thank you Jake for being patient with me as I didn't want to trade my car loved my vw bug as my family hated it so far I'm loving my vw Jetta good choice! Love VW's :)


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October 07, 2015
Matt117
The sales team were extremly helpful. They gave forward explanations on the vehicles and purchasing processes. They had my best interest throughout the whole process. They fought hard to get me approved, and worked a lot more with me, then any other dealership I have been to. Excellent employees.


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October 06, 2015
Teresa
We had a great experience leasing a new Jetta at Valley VW. It was my first time in a dealership, and Darin and Isaac were super friendly and patient, since I needed a lot of hand-holding through the whole leasing process. They put me at ease and made the whole experenece very enjoyabl!e


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October 06, 2015
Teresa Hermann
We had a great experience leasing a new Jetta at Valley VW. It was my first time in a dealership, and Darin and Isaac were super friendly and patient, since I needed a lot of hand-holding through the whole leasing process. They put me at ease and made the whole experenece very enjoyabl!e


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October 06, 2015
Teresa H.
We had a great experience leasing a new Jetta at Valley VW. It was my first time in a dealership, and Darin and Isaac were super friendly and patient, since I needed a lot of hand-holding through the whole leasing process. They put me at ease and made the whole experenece very enjoyabl!e


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September 29, 2015
Sassy
We had been looking for the "right" used beetle convertible for a few months and when we saw one that almost filled the bill, we drove into Valley VW where Jake met us at the door and listened to our needs and brought "Sassy" over from the used car lot. He went with us on the test drive and although he didn't know everything about the car, he knew where to find things out. The two drawbacks were the price and the paint chips on the hood. We made a deal to a price that was


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September 26, 2015
Powram
Rating of excellence for salesman, Jake Frye and Sales Manager, Isaac Aguilar, for thorough demonstration and explanation of vehicle features and sales options as well as their professional and personable way of working with me and my husband. They conveyed confidence in the quality of the vehicle and exhibited their wish to provide good customer service now and in the future. It was a pleasure doing business with them.


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September 08, 2015
karinator
Darin was very helpful when it came to explaining anything about financing, insurance, warranty and etc. Very enthusiastic and passionate about his job, he makes every client feel very important and comfortable. The dealership is great in general, and everyone who works there is nice and friendly! Look like people you would trust handling your car paperwork :D And not to mention, I'm in love with the car I got, and driving it to work is just such a pleasure, that I started enjoying my comm


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September 06, 2015
Aviator Bob
Valley VW is a dealer that gets itself engulfed in the auto buying process. They listen to the buyer's needs, be it the vehicle, financing, or additional info regarding warranty. This is from the salesman, finance folks, general manager, i.e., Mark, Isaac, and Jeff. This is my first experience with Valley VW, and I know it won't be my last. So with this, Excellence in Action says it all!!!


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August 21, 2015
puresol
This place is the best!! Darin Cave was such an incredible sales person. Vary friendly, honest and really cared about getting us the best deal possible . If you are looking for a car , go see Darin right away!!!


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August 21, 2015
Patrick K.
Cannot say enough about how well we were treated during our buying experience from start to finish. Thanks to everyone involved for making this a truly painless process. Extremely friendly, helpful and willing to go the extra mile! Our car was meticulously detailed, explained, and every step was taken to ensure we got exactly what we


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August 21, 2015
Patrick Kelley
Cannot say enough about how well we were treated during our buying experience from start to finish. Thanks to everyone involved for making this a truly painless process. Extremely friendly, helpful and willing to go the extra mile! Our car was meticulously detailed, explained, and every step was taken to ensure we got exactly what we


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August 21, 2015
wolfzr2
Cannot say enough about how well we were treated during our buying experience from start to finish. Thanks to everyone involved for making this a truly painless process. Extremely friendly, helpful and willing to go the extra mile! Our car was meticulously detailed, explained, and every step was taken to ensure we got exactly what we wanted. Great price, great team.


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August 21, 2015
Patrick Kelley
Cannot say enough about how well we were treated during our buying experience from start to finish. Thanks to everyone involved for making this a truly painless process. Extremely friendly, helpful and willing to go the extra mile!


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August 18, 2015
Autobahn_Racer
No hassles. No pushy salespeople. They were direct, told me what they could and couldn't do. I didn't have to haggle to get the best rates, Darin and Isaac just gave them to me. I'm a very experienced car buyer and was never fed BS. I highly recommend this dealership, the VW product, and Valley VW in Staunton, Virginia. I will be back for more when my wife's Honda is ready to be upgraded. My trade in was appraised dead on, plus I still was given incentives for being a loyal VW


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August 18, 2015
Kevin G.
Darin and Isaac did exactly what they said they would do, gave me the best price in the east coast.  No hassles.  Not pushy. Honest, upfront,  direct. Knew the cars and VW financial group in/out. Had no problems getting a car and walking away completely satisfied.


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August 14, 2015
Jamie837
We had a great experience with all members that were there to help us with the purchase of our new vehicle. Matt was very helpful in every step of the process and made sure that our experience was personalized and unique. We were also dealt with respectably and felt as though pricing, trade in, and the overall process was fair and hassle free. Would definitely recommend and if we are ever in the market for another vehicle, we would definitely be back.


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August 13, 2015
Liz and Connor
We purchased the car from out of state. Isaac was very helpful answering questions over the phone and he sent us detailed information via email. Once we decided to drive out they held it for us for 5 hours as we made the drive down. It was reassuring to know we wouldn't drive all there and have it be gone. And since we had such a long trip out and a long trip home, they were able to print out all of the paperwork before we arrived allowing the process to go very quickly when we decided to


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August 12, 2015
Elizabeth Walsh
We purchased the car from out of state. Isaac was very helpful answering questions over the phone and he sent us detailed information via email. Once we decided to drive out they held it for us for 5 hours as we made the drive down. It was reassuring to know we wouldn't drive all there and have it be gone. And since we had such a


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August 05, 2015
natalie
I recently purchased my 2nd Jetta TDI where I was more than satisfied with the service I received from Mark and Isaac. They worked hard to meet my expectations when purchasing a new vehicle. Thanks for all of your help!!


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August 03, 2015
ebaramki
Overall I couldn't have ask for a better experience. There were some confusing moments when Jon was involved (he was very wishy washy), but after he was taken out of the mix Darin went above and beyond soothing my concerns and getting everything straightened out. Darin and Isaac were so friendly and patient with me, and answered all my questions over and over and over again until I was comfortable - and understood what was going on. If it weren't for that I would not have bought the car.


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August 03, 2015
Ellen Baramki
Overall I couldn't have ask for a better experience. Darin went above and beyond answering question and soothing my concerns - and getting everything straightened out. Darin and Isaac were so friendly and patient with me, they answered all my questions over and over and over again until I was comfortable - and understood what was goi


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July 31, 2015
martin..d
This was one of the friendliest places I have ever purchased a car. They were so down to earth & not pressuring me to buy. Darin Cave was so helpfull & nice!


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July 28, 2015
Sulli5353
This is a great dealership with very friendly team members. Everyone was very helpful and knowledgeable. My overall experience was great and I would highly recommend them for your next vehicle purchase!


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July 27, 2015
Cheryl Sullivan
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July 26, 2015
Cheryl Sullivan
Great experience with everyone at Valley VW. I drove off with a new 2015 Passat today and couldn't be happier! An extra special thank you goes out to...


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July 25, 2015
luda01
Excellent experience having business with Valley VW team of knowledgeable and professional people. Not only have they been helpful, but they went extra mile working with me after business hours and when, next day, Sales Consultant Matthew Hollembeak brought my new car to my place of residence, as I live 90 miles away from the dealership. Definitely would recommend them to anyone looking to buy a car.


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July 25, 2015
Luda N
Excellent experience having business with Valley VW team of knowledgeable and professional people. Not only have they been helpful, but they went extra mile working with me after business hours and when, next day, Sales Consultant Matthew Hollembeak brought my new car to my place of residence, as I live 90 miles away from the dealers


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July 24, 2015
bobtuttle
All question were answered without over stating what the car has to offer. The salesman pointed out what the car could offer as a second car.


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July 24, 2015
Melin7
My husband and I purchased a VW beetle. We were helped by Darin Cave. He went above and beyond to help us and explained everything step by step. ??


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July 20, 2015
Wayneiswell
I had a good idea of whet I wanted and the sales team responded exactly to what I wanted. I never felt pressured and they got me the deal that I wanted. Very smooth and enjoyable experience.


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July 12, 2015
Martin Pavkovic
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July 09, 2015
Bryant
This dealership is like none other I've found. Everyone is friendly and works together as a team to make your purchase as pleasurable as possible. That being said Darin was the key. Knowledgeable about my vehicle but never pushy. Listened to what I said and got me the car I wanted within 24 hours as promised. This is my second car purchased at Valley and this was as good as my first experience over 2 years ago. Come here with confidence and ask for Darin. He will make you feel at home


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July 09, 2015
Noreen Wright
This dealership is like none other I've found. Everyone is friendly and works together as a team to make your purchase as pleasurable as possible. That being said Darin was the key. Knowledgeable about my vehicle but never pushy. Listened to what I said and got me the car I wanted within 24 hours as promised. This is my second c


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July 09, 2015
Bryant W.
If this was a restaurant rather than a car dealer I'd eat here every day because they're that good.  Friendly, knowledgeable, and best of all not pushy!  My salesman Darin Cave answered all of my questions and kept all of his promises.  Within 24 hours of me "pulling the trigger" my new car was brought in from another dealer and deli


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July 05, 2015
clarachurch13
Darin was very knowledgable and excited about volkswagon. He helped me find the perfect car for myself with the best price and accommodations. He was very helpful with showing me how to work things and get in and out with a great car that I love! I recommend this dealership to anyone because I was comfortable and felt very welcomed and in good hands.


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June 30, 2015
dotty'sbug123
Mark Rogers was very professional, kind, courteous, helpful and went "out of his way" to give us everything we asked of him! Very fast and efficient!


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June 22, 2015
hihoslv95
Nice group of people. Relaxed sales environment. Eager to please and seemed to really want to make you happy. Would recommend these guys to anyone wanting to buy a car.


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June 13, 2015
Steve D.
This review pertains only to the VW Service Department.  Our Jetta Sportwagon battery fault indicator light flashed on as we were headed NB on I-81 with a brand new adopted dog.  We were fortunate that there was a VW Dealer in Staunton only 2 miles away.  We were extremely lucky to have experienced such excellent help from the servic


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June 05, 2015
edd123
I felt I was given a very fair deal and the employees were very professional. I would most certain recommend friends to visit the dealership


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May 19, 2015
jofish
Yesterday I purchased car #2 and car #3 from Valley VW. My first purchase was a little over a year ago and the positive experience brought me back when I needed to replace my ailing daily drive and pick up a safe reliable car for my 16 yo to commute to and from school, work and sports practices. Salesperson Matthew Hollembeak worked with me patiently for about 6 mo as I tried to decide on what vehicle I wanted to replace my daily driver of about 15 years. He was never pushy or made me feel pr


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May 19, 2015
gseye66
It is only day one after my purchase, but I am pleased with the experience and the deal! There was no high pressure sales pitch and I was in and out. All my questions were answered and Darin, Steve and Jon were very helpful. Thanks again!!


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May 18, 2015
Gregory Eye
Excellent experience and the deal was great!


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May 16, 2015
Eric Wetzel
My salesman Matthew Hollembeak was the epitome of professionalism and expertise. He was very knowledgeable about the VW line of cars and patient with me while, over the past six months, I slowly came to a conclusion about what type of automobile I wanted to buy. The sales management and finance folks did a great job as well, being respectful of the fact that I was short on time the day I made my purchase. They processed the paperwork expeditiously and had me on my way! I also have a great am


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May 15, 2015
Eric Wetzel
My salesman Matthew Hollembeak was the epitome of professionalism and expertise. He was very knowledgeable about the VW line of cars and patient with me while, over the past six months, I slowly came to a conclusion about what type of automobile I wanted to buy. The sales management and finance folks did a great job as well, being


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April 27, 2015
CBTalley
I purchased a 2013 Toyota Rav4 and the experience was great. The entire team was great to work with. The customer service provided during and after the purchase has been impeccable. Matt was great at explaining the car's features. Isaac was fabulous at explaining in detail the paperwork involved. Jon was very professional in the follow up phone calls to see if everything was still meeting my satisfaction. I would highly recommend Valley VW for your next purchase.


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